When we were having some odd issues with our Passat, I got to know one service advisor at the dealership really well. Like me, he's from New York. Unlike many service advisors, he's honest and really looking out for the consumer, not the service department's bottom line. Once when we had some battery problems, he was ashamed to tell me how much it was going to cost to replace it there (something like $175) and sent me away with some advice: go somewhere else, but make sure they keep the charge on the car while they change it. Good advice, ended up spending about $75 instead.
Last time I took the VW in for an oil change, I asked where he was. Turns out he switched to a Nissan dealer ... turns out we have a Nissan too. I called today to schedule some recall work, an oil change and something that should fall under warranty. It's been a year since I've seen him, but he remembered me. Remembered the New York connection. Reminded me why I like him so much.
And then he broke my heart.
Turns out tomorrow is his last day at this gig. I won't even see him when I take it in for the work. He's moving to a Dodge dealership in town (given that he's a short-timer he spoke candidly about what's wrong there ... good stuff to know).
I wonder how much trade-in I could get for a Dodge.
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